Make a claim
What to do if you have an accident
Take a few minutes to read through this handy checklist. If you're ever involved in an accident, this list will help you when you come to make your claim.
Don't drive away
- You must stop if any other person or animal has been hurt or if there is any other damage.
- Make a note of where you are.
Ask for contact details
- Get names, addresses and phone numbers of any drivers, passengers in your or the third party’s car, or pedestrians involved, and any witnesses.
Ask for insurance details
- Ask the other drivers involved for their insurance company and policy numbers. They are obliged to supply these under the Road Traffic Act.
Check other people invloved
- Check how many people are in the other vehicles involved and are there any injuries.
Call the police
- Call the police if anyone is hurt or the other driver leaves without giving their details. Make a note of any crime reference number if relevant.
Make a diagram of the accident scene
- Note the position of the vehicles involved before and after the accident.
- Note speeds, distances, road layout, road signs and any obstructions to drivers' views.
- Note where witnesses were standing.
- Make a note if the vehicle is drivable.
Have your Certificate of Car Insurance ready
- The police may ask for this if there is any damage.
Never admit blame or liability
- Never offer to make a payment for any damage.
- Tell us if other people involved accept liability.
Report the accident
- Even if you do not plan to make a claim, please call us as we are here to help you.
- We can usually get all the information we need in one phone call, but sometimes we may ask you to fill in a claim form.